Terms and Conditions

DEFINITIONS AND GENERAL PRINCIPLES

"You" are the customer (main driver) who signed the rental agreement and who is entitled to drive the vehicle.

"GoGo Electric" is the GOGO ELECTRIC subsidiary or franchisee named in the rental agreement.

"Vehicle" is the car that GoGo Electric is renting to you for the agreed duration of the rental agreement and will include all parts and accessories fitted to it at the commencement of the rental. "Damage" is any damage occurring to the Vehicle (including glass, lights and mirrors) and any damage occurring to third party property where applicable.

Tax :

V.A.T at 17.5% is applicable.

Age :

You must hold and produce a driving licence valid in the country where the rental takes place. The driving licence must have been issued by authorised authorities at least 12 months before the date of the commencement of the rental.
Minimum 25 years, maximum 74 years, according to the car group.

Additional Driver :

With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from GoGo Electric Reservation Office.
Driving licence : Held a full UK licence for at least two or three years, according to the car group. If you hold a 2 part UK driving licence, both parts need to be presented at rental.

Endorsements

The following restrictions apply to endorsements recorded on UK driving licences.
Not been convicted in the past 5 YEARS of any of the following motor offences : AC/BA/DD/DR/UT/TT
Not been convicted in the past 3 YEARS of more the ONE of the following motor offences: CD/IN/LC/MSPC/PL/SP/TS and which did not involve a suspension in licence.
Not been involved in more than one accident in the past 3 years. Not engaged in any of the following: 1) Professional entertainment of sport 2) Undergraduates or students 3) Foreign service personnel 4) Courier use or use for fast food deliveries 5) A contract of hire exceeding 28days.

Cancellation and No Show Policy :

If you have chosen to pay for your hire upon collection of your vehicle and your travel plans change, you may cancel your booking free of charge anytime up until twenty four hours before your hire is due to start. If you have given us your ID number when making your booking, or have created your ID during the booking process (this will include giving us data such as your driver’s licence number and date of birth) then we will guarantee your vehicle until close of business on the day your hire is due to start. Should you fail to pick up your vehicle on the day your hire is due to start, or do not cancel with more than twenty four hours notice prior to the time it is due to start, you will be required to pay £35 which will be charged to your credit or debit card to compensate us for having held the vehicle for you without any rental transaction ensuing.

Standard Deposits :

All rentals are subject to a standard deposit in addition to the rental charges. Details are available from the Reservation Office.

Credit Cards Accepted :

You must produce a valid credit card (issued in UK) with an expiry date after the due check-in date. If you use a GoGo Electric prepaid voucher as means of payment (with a specified value or the mention 'Group & Days apply'), you must also present your own credit card for those charges that have not been prepaid (such as extras and excess due in the event of damage to or loss of the rented vehicle).
Refunds will be made to the card when the vehicle is returned subject to the vehicle condition.
Note Refunds may take up to 28 working days to show in bank accounts.
If the hire period exceed 28 days payment will be deducted automatically from the card.
Otherwise payment will be deducted during check in period.

Debit Cards Accepted :

Debit Cards are not accepted by GoGo Electric as payment.

Cash / Cheques Payments :

Cash is not accepted by GoGo Electric as payment.

Insurances :

Deductible Collision Damage, C.D.W., Theft Protection and P.A.I.: Charges may vary by station and by car group. Details are available from GoGo Electric Reservation Office.

Delivery/Collection :

Available Within Central London

Condition of the Vehicle

A description of the condition of the Vehicle will be given to you at the same time as the rental agreement. Before leaving the rental location, you are required to check the condition of the Vehicle. Where an apparent defect is found which is not already listed in the document, you must immediately inform the GoGo Electric employee at the counter in order to proceed with a joint-examination of the Vehicle.
In such a case, amendments must be made to the document and duly countersigned by both parties.
If the amended document is not countersigned by both parties, the condition of the Vehicle will be as set out in the document given to you with the rental agreement and it will be considered that you received the Vehicle in proper working condition.
You will return the Vehicle in the same condition as it was provided at the start of the rental. You are responsible for any repair or refurbishment costs and these will be added to the cost of the rental.
Some of GoGo Electric Vehicles may have graphics on the outside panels, there is no measure of determining if this will or will not be the case.

Restriction Of Use :

The Vehicle must not be driven by anyone other than you and then only under the condition that your ability to drive is not in any way impaired by mental or physical incapacity or restricted by the Law.
You are liable for all fees, taxes, fines and penalties incurred in connection with the use of the Vehicle and for which GoGo Electric is charged, unless they have arisen through the fault of GoGo Electric. During the rental period you must carry out the usual checks (tyre pressure, etc.) as would any careful user and you must respect the maintenance cycle of the Vehicle as stated in the maintenance guide, if any. When parking the Vehicle, even for a short period, you undertake to lock it and make use of the Vehicle's alarm and/or immobilisation equipment. You must never leave the Vehicle unoccupied with the keys in the ignition. Non-return of the keys will lead to invalidation of the theft cover.
You undertake to use the Vehicle in a responsible manner and in particular, only for the purposes for which it is intended. For a car, this means primarily carrying passengers other than for hire and reward.
In particular, you must not use the Vehicle under any of the following conditions or for any of the following purposes:
- driving the Vehicle under the influence of alcohol, drugs or any other type of narcotic substances,
- transportation of inflammable or dangerous goods, as well as toxic, corrosive, radioactive or other harmful substances,
- carrying anything which, because of its smell or condition, harms the Vehicle or causes GoGo Electric to lose time or money before it can rent the Vehicle again,
- transportation of live animals (with the exception of domestic pets, subject to prior authorisation by GoGo Electric,
- with a roof rack, luggage carrier or similar, unless supplied by GoGo Electric,
- re-rental to or use by other persons,
- carrying passengers for hire or reward,
- participating in rallies, competitions or trials, wherever they may take place,
- giving driving lessons,
- pushing or towing another vehicle or exceeding the authorised load weight.
- travelling on non-paved roads or on roads, the surface or state of repair of which could put the vehicle's wheels, tyres or its under body mechanics at risk,
- intentionally committing any offence.
- none of the goods and baggage carried in the Vehicle, including their packing and stowage equipment, will be permitted to damage the Vehicle, nor put the occupants abnormally at risk,
- in any way which breaks the highway Code, road traffic laws or any other laws.
You will be liable for any offence committed during the rental period which relates in any way to your use of the Vehicle, as if you were the owner of the Vehicle. Upon the request of the Police or any official body GoGo Electric may have to transfer your personal data. Such transfer will be done in accordance with the data protection Laws of the country of rental.
GoGo Electric vehicles are not to be taken outside the M25 (London). Details are available from GoGo Electric Reservation Office

Charging :

Have two full bars upon collection of your vehicle. No restriction if you deliver to GoGo Electric Reservation Office.

End of Rental

The end of the rental is defined by the return of the Vehicle and of its keys to the rental counter or employee at the agreed GoGo Electric location. This must be done to a uniformed GoGo Electric employee and under no circumstances should you give the keys to any person present at the GoGo Electric location and who you assume or who purports to be a GoGo Electric employee.
If the Vehicle is returned without its keys, you will be invoiced for the cost of the replacement keys.
Under no circumstances will GoGo Electric accept any liability for articles that may have been left in the Vehicle at the end of the rental.
IMPORTANT NOTE:
Outside the normal opening hours, depositing the keys and documents in a letter box does not constitute the end of the rental. You remain liable for any damages until a GoGo Electric employee takes possession of the Vehicle, documents and keys when the GoGo Electric location opens. GoGo Electric does not offer a depositing service.

In the event of confiscation, theft or accident :

In the event of measures by third parties, including attachment, confiscation or impounding of the Vehicle, you must immediately inform GoGo Electric in writing. GoGo Electric will then be entitled to take all measures which it deems necessary to protect its rights. You will be liable for all damage, cost and/or expenses associated with the above measures and for any direct, indirect, consequential damages (such as loss...) to the Vehicle unless it is demonstrated that GoGo Electric is directly responsible for such confiscation or impounding of the Vehicle.
Furthermore, the rental agreement may be automatically terminated as soon as GoGo Electric is informed of such action by the legal authorities or by you.
Any use of the Vehicle which may be detrimental to GoGo Electric will entitle GoGo Electric to automatically terminate the rental agreement with immediate effect. You will then return the Vehicle immediately as soon as GoGo Electric so requests.
In the event of theft of the Vehicle, the rental agreement will be terminated as soon as GoGo Electric has received a copy of the theft declaration made by you to the police authorities.
In the event of an accident, the rental agreement will be terminated as soon as GoGo Electric has received a copy of the accident report completed by you and, where applicable, the third party. If GoGo Electric provides a new vehicle, the rental agreement will be amended accordingly.
Furthermore GoGo Electric will have no responsibility for loss, theft, robbery or damage of whatever nature relating to objects and/or utensils transported or which are found in the Vehicle including, in particular, baggage and/or goods.

RATES & TERMS OF PAYMENT :

The total charges for each rental will be determined according to the price list applicable at the time of rental. If you do not meet the preconditions for a contractual rate, then the standard rate is to be paid.
When payment is made by means of a credit card, an authorisation will be requested prior to the start of the rental.
When the Vehicle is returned, the invoiced amount will be charged to the credit card provided.
In the event of non-payment by the due date shown on the invoice, you will be liable, for payment of interest on the due amount in accordance with the details on the invoice, if any.
Non-payment by due date of any invoice or any other non-payment will render all outstanding invoices due immediately and will authorise GoGo Electric to require immediate return of any vehicles still on rent and to terminate the agreements relating to such rentals.
The tariffs applicable to the rental, to the additional services and to the optional covers or insurances are those which are in force on the date of issue of the rental agreement, and correspond to the characteristics you originally indicated at the time of reservation (Vehicle type rental, duration, return station...). Any modification in the characteristics will entail the use of an appropriate alternative tariff. All the vehicles in GoGo Electric's fleet are insured against Bodily Injury and/or Property Damage that you might inflict on a third party as a result of an accident involving the Vehicle. The amounts for such liability cover are available on request in the country of rental. In particular, you must comply with the rule concerning permitted destinations, as set out in Article "use of the vehicle" above, in order to have the full benefit of the insurance provisions.
IMPORTANT NOTE:
Damage to the under body-work and/or roof due to collision with bridges, tunnels, overhanging structures etc., is excluded from the damage cover, unless force majeure can be proved. Exceptions to this regulation may apply in some countries.

Liability in the Event of Damage to the Rental Vehicle or Theft or Conversion thereof You will be liable for any damages to GoGo Electric when renting a Vehicle that has been entrusted to you.
Therefore, in the event of theft of the Vehicle or damages caused to it, you must fully indemnify GoGo Electric (the indemnification will include the amounts corresponding to the repair costs, resale value of the Vehicle, loss of use, administration charges...).
The amount will not exceed the market value of the rented vehicle at the time of the event.
Therefore, at the end of the Rental, IN THE EVENT OF DAMAGE OR THEFT, YOU WILL BE DEBITED with an amount equal to the non-waivable excess charge according to the tariffs in force in the rental country.
You will not be exempt from liability towards GoGo Electric in the case of breach of contract. Therefore, you will be responsible for any financial loss GoGo Electric suffers as a result of such breach and for any relevant claims made by other people. You agree to pay any amounts GoGo Electric spends in enforcing these terms.
THEREFORE IN ANY CASE, NEITHER GOGO ELECTRIC NOR ITS OFFICERS, DIRECTORS, EMPLOYEES WILL BE LIABLE TO THE CONTRACTING PARTY FOR ANY AMOUNTS NOR FOR ANY ACTIONS, LAW SUITS OR CLAIMS RELATED TO ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE DAMAGES (SUCH AS LOSS OF BUSINESS, LOSS OF PROFIT) ARISING OUT OF OR IN CONNECTION WITH THE RENTAL OR THE USE OF ANY VEHICLE WHEHER THE ACTION IS BASED ON CONTRACT OR IN TORT. YOU WILL INDEMNIFY AND HOLD GOGO ELECTRIC HARMLESS FROM ALL CLAIMS, LIABILITIES, DAMAGES, LOSSES OR EXPENSES ARISING OUT OF THE RENTAL AND/OR THE USE OF THE VEHICLE.
If the loss suffered by GoGo Electric is subsequently reduced (recovery of the Vehicle within 60 days, partial or total liability on the part of the Third party), you will receive the corresponding reimbursement.

Light damage (valid only if applicable)

Both at check-out and check-in GoGo Electric will, together with you, record in the rental agreement all visible light damage to a vehicle. At check-out unrepaired damage must appear on the rental agreement with the appropriate signatures by you and GoGo Electric. At the end of the rental i.e., at check-in, the identification of any new light damage must be added to the rental agreement. Any new light damage will be immediately pointed out to GoGo Electric, mentioned in the rental agreement, and signed by you and GoGo Electric. This damage will be charged to you at the repair price. Where this option is available, you will approve by signing the relevant paper document.
These repair costs will be directly billed to you by GoGo Electric and will include the cost of the damage repair as well as administration charges, immobilisation costs, spare parts and labour costs. The above-mentioned invoiced repair costs are payable under the same conditions as for the payment of the rental agreement.

Summary of the Optional Contractual Guarantees Offered by GoGo Electric

ALL THE FOLLOWING GUARANTEES ARE ONLY APPLICABLE FOR THE DURATION OF THE RENTAL AGREEMENT AND SUBJECT TO COMPLIANCE WITH THE REQUIREMENTS ABOVE.
You acknowledge that you have read and understood the following summary of the terms relating to optional Exoneration and/or Limitation of Liability ("ELL") guarantees and that you may elect to choose any of the optional ELL guarantees by so indicating on the rental agreement.
NWC (Non-Waivable Charge): Fixed amount charged for every rental for which CDW has been taken out and where the Vehicle is returned damaged and the repair costs are not recovered from a third party. The amount of Non-Waivable charge may vary from time to time. Details are available at time of rental.
P.A.I (PERSONAL ACCIDENT INSURANCE): If chosen and indicated in the rental agreement or if included in the rate, this option provides a financial indemnity for you and passengers (subject to permitted number of occupants in the vehicle) in the event of death or permanent disability. The amounts vary from country to country and may also vary depending on whether an adult or a child is involved. Similarly, Partial Disability may lead to lower payment or to no payment at all if disability percentage is below a certain threshold.
Some countries may also provide reimbursement of medical costs under this option.
The PAI coverage is provided by Insurance Company. The terms and conditions of this coverage are contained in a master policy, a copy of which is available upon request. By accepting the PAI coverage you agree to the terms and conditions of the master policy.
TW / TP (Theft Waiver / Theft Protection): If chosen and indicated in the enrolment form or if included in the rate, this relieves you of your financial liability in the event of the Vehicle being stolen, except where incurred through negligence and/or breach of contract.
Subscribing to the CDW option alone does not necessarily provide this cover. TW may be mandatory in some countries and is strongly recommended in many countries. It may be subject to a non-waivable charge.

DATA PROTECTION LAW

Please note that in the course of the performance of the booking as well as the rental process, GoGo Electric collects some personal data. It is mandatory to provide all the information requested; in the absence of such information, GoGo Electric will not be able to correctly ensure the booking and/or the rental.
All information obtain by you from GoGo Electric will only be used by us in the course of the performance of the booking, information will not be transferred to any persons or organisation for another use.